ARC’s ECM solutions address the continuum of capture/input, document/records management, business process management and delivery, enabling organizations to manage content throughout its lifecycle.


  1. CAPTURE:  Your files, documents, content, media, information, and data is captured using software and hardware tools, then processed and organized for digital storage.
  2. STORE & MANAGE:  Content is then secured and managed using software for various business purposes such as process management, workflows, project collaboration, web publishing, and information rights sharing.
  3. COMPLIANCE & PRESERVATION:  All content requires proper retention, preservation, archiving, or timely disposition.
  4. REPORT / PUBLISH:  Content and knowledge is then shared externally and/or internally and published using various media.

Risks and costs of not enabling ECM

  • Your organization’s staff spends a considerable amount of time and associated costs searching for documents and files on network file shares and in physical archival rooms and storage cabinets.
  • Paper storage, management, and workflow requires significant costs in office space and materials, as well as the subversive risks to quality, availability, and security of that content.
  • Electronically, valuable knowledge and information is often sent by email and shared as attachments without version control, single-source of record, “time-bomb” retention, or redaction of private data on images.
  • Storing electronic files on a network share has proven to be inadequate for proper compliance and security.  These antiquated practices can also effect internal server drive-space, network throughput bandwidth, and inadvertent deletion of important files without timely backups.
  • The risks and inefficiencies to your organization’s operations, records, and business intelligence in these areas is costing your organization time and money on a daily basis.

The Solution

  • Enterprise Content Management (ECM) is an emerging space of information technology and software systems involving the automated processing, management, and organization of paper and electronic documents, files, forms, and images into a useful, efficient, and secure system.


As these documents contain valuable transactional and business content, ECM enablement allows organizations to:

  • leverage the use of highly-configurable applications properly to gather and manage content into legally compliant and easily searchable records,
  • capture and organize information and metadata using automation for faster document search and transactional processing,
  • apply versioning and retention policies,
  • streamline operational processes into automated business workflows,
  • instigate information security through auto-permissions using information rights management (IRM), auto-redaction,
  • integrate with existing systems and databases for consistency,
  • use web-enabled and mobile devices for secure access to content for viewing and editing
  • automatically be notified via email and mobile device of updates to documents, content, and required operational workflow actions such as approvals and rejections,
  • securely store, track, and share document records with customers,
  • automatically enable an audit trail of documents and records for compliance and SLA reporting,
  • gather statistics on document use and operators,
  • track incoming and outgoing content and records,
  • empower and enforce corporate policies and standards,
  • and more.


  • Despite the name, enterprise content management is not limited to large business enterprises, but should also be leveraged by small and medium-sized organizations from all industries and services, especially government.
  • Those who adopt ECM find a significant return on investment (ROI) benefit. In fact, 90% of ECM solution integrations found a return within under a year of implementation.
  • To stay ahead of the curve, ECM should encompass most, if not all, areas of your business and operations as it is one of the most effective ways to find efficiencies and save costs.


  • The ECM division of ARC Business Solutions is a recognized leader in the design, implementation, and support of sustainable and effective ECM solutions. Our team of expert consultants have years of experience with an array of software solutions coupled with best-practice recommendations in various sub-areas of the ECM space.
  • ARC professionals possess certifications in a variety of technology sets including EMC Captiva, EMC Documentum, Kofax KTA, MS SharePoint, IBM/FileNet/Datacap along with other related/supporting technologies like Java and .NET.  ARC delivers solutions with demonstrable business value, alignment to compliance objectives, and enhanced management of unstructured content (e.g., Word, Excel, PDFs, etc.).
  • Areas of focus in the content lifecycle and related technologies is shown here:



Solutions enable customers to realize business value on a number of dimensions, depending on the level of maturity in the particular practice:

Image and Data Capture maturity


Document Management maturity:



ARC’s ECM customers include:


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