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Case Study - Real Estate Council of Alberta (Office 365)
The Real Estate Council of Alberta (RECA) was seeking a qualified vendor to provide Office 365 system integration and implementation services. The scope of the project was to migrate RECA’s on-premise environment and RECALive (SharePoint 2013 Intranet) to Office 365. Email services and electronic content stored in RECALive are in-scope of this project.
Successful rollout of Office 365, SharePoint Online and Teams across the organization. ARC also provided strategic direction and Teams architecture recommendations around the onboarding and offboarding of new Teams & SharePoint sites.
ABOUT THE CLIENT
RECA is the independent governing authority that sets, regulates, and enforces standards for real estate brokerage, mortgage brokerage, property management, and real estate appraisal professionals in Alberta. RECA licenses and regulates real estate agents, mortgage brokers, property managers, and real estate appraisers to enhance consumer protection.
RECA has been working with ARC Business Solutions since 2011. ARC has successfully completed several Enterprise Information Management projects that included Management Consulting, numerous EIM implementations (Captiva, Documentum and SharePoint), Help Desk support and software development (Risk Analysis Tool and Custom Report Development) engagements.
The overall objectives of the Office 365 project included readiness assessment, preparation for O365 migration, production cutover, training and User Acceptance Testing (UAT) and post-support. ARC was awarded the contract through an RFP process.
The project was split into three major phases:
1) Tenant Configuration & Exchange Migration
Configuration of a hybrid Exchange environment and migration of on-prem mailboxes into O365, including user sync via AD Connect
2) Intranet Portal Modernization
Development of a brand new intranet portal on SharePoint Online, based on brand-conscious mockups provided by the communications team. This new intranet portal is interactive and highly social, leveraging Yammer for organizational Kudos, Microsoft Forms for weekly surveys, & modern SharePoint Online news publishing features for daily/weekly news, announcements and employee spotlights.
3) Teams Adoption, Rollout & Training
ARC facilitated classroom-based engagement and training sessions for all major business units at RECA. These had the goal of familiarizing staff with their new information management and communications toolset (O365, SharePoint, OneDrive & Teams). The secondary purpose was to initiate excitement and momentum amongst users, causing them to self-champion these toolsets to other business units.