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Solution Profile Systems Delivery Improve Member App & Self Service

BUSINESS CASE

As part of the Client’s strategic plan, national standards, and to align with industry best-practices, the business and I.T. set to improve the member application and self-service system interfaces, data and records management, and staff processes. To achieve these initiatives, approval was given to enhance the Client’s I.T. team to support their efforts with consultation and recommendation for enterprise standardization on requirements gathering, business analysis, design, development, testing, and business engagement.The first phase of the program was already in-flight and the Client wanted to change course on solution design and records management to a more suited standard to their business needs. The key driver for the replacement was the technology of the legacy systems and the ability to maintain, support and enhance the applications to meet the growing needs of the business.

BUSINESS SOLUTION

ARC’s has participated in this program and continues to do so over the course of 3+ years from 2016 through to 2019 in the following roles and approximately nine (9) resources working across various projects:

•Business Analyst

•Solutions Architect/Enterprise Architect

•Developer

•Capture Consultant/Records Management Consultant

•Identity Management Consultant

•Project Management Consultant

•Quality Assurance Analyst

•Applications Support Augmentation

•Software Trainer

The following areas were in scope for replacement, upgrades, and/or recommendations:

Functional Solution Design and Standards

Forms and Workflow and Standards

Software Selection Standards

Vendor Selection Standards

Member Management

Capture System and Standards

Records Management Policies and Standards

Testing and Quality Assurance Standards

EXECUTIVE SUMMARY

Sole professional association industry regulator (Members and Companies) within the jurisdiction

•Serves over 75,000 members and thousands of companies

•Applications Solutions Design and Architecture

•Business Analysis and Use Case Requirements Gathering

•Test Strategy Implementation and Execution

•Business Process Improvement

•Capture System Improvement

•Records Management Implementation

•Management Consulting

•Identity Access Management Implementation

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