Business Case

The customer, operating in the insurance business vertical within a large, multi-faceted organization, required an external view of their information governance landscape. The business case considered not only information management concerns, but also emergent plans on the corporate scale. ARC engaged a number of stakeholders (core line of business, HR, Finance, Legal etc.) and listened, learned, and read associated documentation, all with the purpose of detecting information management issues/concerns/risks on business, technical and compliance dimensions. The result of this work was a candid set of findings and tactical recommendations. ARC’s intent was to suggest a practical, achievable set of steps to immediately enhance information governance (a Roadmap) – in a way that’s beneficial to business users, delivers value to core business, and leverages technical assets and the good foundation of work already completed.

Business Solution

The project delivered a clear and concise Information Governance Roadmap to articulate discrete units of work to be conducted over the course of a three year period. For example, the first in a series of work packages focused on researching and recommending a suitable and achievable records standard—toward establishing a recommended platform upon which the organization could transform and enhance their current risk position. The work considered these major themes:

• Government legislation
• Existing and/or emergent policies and procedures
• Business needs and wants
• Addressing/managing proliferation of content (documents and records)
• Building for the future
• Supporting innovation
• Adopting best practices
• Maximizing investment

The customer specifically expressed interest in examining three bodies of knowledge related to records management:

• Generally Accepted Recordkeeping Principles (GARP)
• International Organization for Standardization (ISO)
• ISO 15489-1:2001 – Standards
• ISO 15489-2:2001 – Guidelines
• Canadian General Standards Board (CGSB)
• L1L2 CAN/CGSB-72.11-93 Microfilm and Electronic Images as Documentary Evidence October 1993, and
• L1 CAN/CGSB-72.34-2005 Electronic Records as Documentary Evidence December 2005

This work evaluated each of these methodologies, and engaged stakeholders to understand current records practices in terms of delivery of core business functions, toward putting forth a practical recommendation for a records standard for adoption and implementation. This was further supported by a rationale and justification derived from industry best-practices, and overall practicality of deploying the standard within the current enterprise information management solution framework.

"The result of this work was a candid set of findings and tactical recommendations".