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Meet the changing realities of the utilities sector with confidence.Team Augmentations
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Technology Solutions For Modern Utilities
Meet the changing realities of the utilities sector with confidence. Through a mixture of deep industry insight and technology solutions, your goals can be made a reality.
Trusted By:




Over 100,000 Hours Of Experience Helping Utilities Implement Technology Solutions
Since 1998, ARC has worked in regulated and deregulated utilities environments in both Canada and the United States. ARC has been heavily involved in the electricity deregulation of Alberta and has a deep industry knowledge which we bring to all client projects.
With an excellent track record of on-time, on-budget, and high-value projects, our work has resulted in significant savings and cost recovery to our clients.

Utilities Solutions
Strategic & Management Consulting
Custom Software Development
Package Implementation & Enhancement
Innovation, Benchmarking, & Research Systems
Operational Support
Competitive Digital Benchmarking
"The quality of the people that we have worked with from ARC has been very impressive, and we value our ongoing relationship"

Forrest Kvemshagen
IT Manager, Talisman Energy
Deep Utilities Expertise
Strategic & Management Consulting
- IT & Business Strategy
- Regulatory & Market Mechanics
- Market Design
- Business Process Architecture
- Demand Management
- Market Return Maximization
Custom Software Development
- Core Deregulation Systems
- Industry-Specific Systems
- Customer Care & Engagement
- Data Analytics & Warehouses
- Market Operations & Mechanics
- SCADA & OT Systems
- GIS
Package Implementation & Enhancement
- “Meter To Cash”
- Customer Information Systems
- Customer Relationship Management
- GIS
- ERP
- MDM & Metering
- HR & Finance
- Billing
- Customer Care
- Asset Management
- Load & Financial Settlement
- Data Transmission
- Vendors Such As IBM (Maximo), SAP & Oracle, iTron, Landis+Gyr, ESRI, GE, Microsoft, & Many Others
ARC Products / Tools
Utility Products Implemented 12 Times By 8 Companies
- RASeR – Audit Tool
- LASeR – Settlement
- Billing (Mass & C&I)
- ARCPower & ARC Billing
- NOMAD – AESS: Electric
- NOMAD – NGSS: Gas
Functional Areas
- Revenue Assurance
- Market Transaction
- Management
- Load Forecasting
- Billing
- Profiling
- Data Warehousing
- Customer Care / CRM
- ERP Interface
- And More…
Product Differentiators
- Large Volume / Good Performance
- Can Eliminate Market Complexities
- Accurate, Self-Healing
- Auditable
- Full Adherence To The Regulations, Including Changes
- Handles Differences Between All Parties
- Flexible & adaptable
- Can Handle Timing Differences On Source Data
Operational & Management Support
- Utility Management
- Business Process Optimization
- Resource Coverage
- Diagnostic Audits
- Regulatory & Board Support
- Expert Witness
- Rates Design
- Forecasting
Why ARC
Over 200 utility sector projects
Mix of packages and custom solutions
Lots of lesson learned
Over 50% project rescues
Many large multi-vendor, multi-year projects that have had challenges
Leading edge innovation
Business problems with and without the use of IT
Not a “buzz word” company
Focused on the long term, not doing bad projects now
How Much We Have Helped
We have a track record of helping utilities transform and grow
Complete overhaul and restructure – after deregulation of market decided
10x investment returns
No solutions have had to be reworked, all have evolved
Start with strategy and enable change and transformation!
Where We Are Most Successful
Partnership with client
Doing projects “together”
Plan for contingency and mitigation around risks
Address issues before they are problems
Open and honest communication
Engaged early
Leverage our culture, industry knowledge, ability to form the right team and be successful

Case Studies:
Case Study - Oil Shippers System Migration From Outdated Technology Platform
ARC designed the future state of the new integrated application to maintain and enhance its current functionality, while incorporating the…
Contact Darwin & His Team
Darwin Perrier

Darwin Perrier
Principal & Executive Director-Utility Sector Consulting
Darwin Perrier is a founding partner of ARC. Since 1985, he has achievements in a cross-section of industry and project initiatives. He has strong leadership, consulting, planning, and architectural skills. Darwin is currently leading ARC’s Utility Sector Consulting division and is recognized as an expert in Western Canada. He has participated on the Smart Grid Council, acted as an expert witness, and actively works on many utility sector regulations.
Stephen Cheung

Stephen Cheung
Utility Sector Consultant
Stephen is a Business and Operations Management professional with nearly 20 years of experience in the utilities industry. A strong veteran of BPO vendor management. Management across a wide range of functions, including project and change management, process improvement, billing, reporting and analytics, finance, contract management, and regulatory. Stephen understands the end-to-end needs of a customer journey, and can provide strategic direction on what it takes to fulfill them.
Jacob Koshy
Rob Cowitz
rob cowitz
Utility Sector Consultant
Rob Cowitz has over 25 years of experience as a technology professional with 15 years of experience in electrical utilities. With a pragmatic, collaborative and results-oriented approach to aligning technology and data with business objectives, he has served as a Senior Architect in utilities, aviation, software development and large retail industries, focusing on data architecture, integration and analytics, strategy and risk management.
Dave Peters

dave peters
Sr. Management Consultant, Utility Sector
Dave has over twenty years of experience helping utilities to define and execute business strategy. He has helped our clients to realize their strategies and transform their businesses through the use of such techniques as business architecture, benefits realization, business process optimization, organization design, role clarification and organizational change management (OCM). Dave is a senior leader and strong team player with excellent workshop facilitation and presentation skills, advanced interpersonal communications skills and expert analytical capabilities.
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